1. Who you are dealing with
Paintoku is an independent, online-only service operating at catarinaribeiro.shop. All customer contact is by email at support@catarinaribeiro.shop, answered within 2 business days. There is no shop to visit and no telephone line.
2. What the service does
You give Paintoku a picture you own. It returns a paint-by-numbers set: a numbered outline sheet, a colour key listing every number with a plain-language name and an approximate two-pigment mixing ratio, and a painted reference image. On paid plans it also returns a print-ready PDF at the size you selected.
A generative picture model may be used for one step — simplifying your photograph into paintable shapes. Everything after that is computed by our own code. Nothing we produce is a physical product: there is no shipping, no delivery address and nothing to return.
3. Eligibility
You must be at least 18 years old and able to enter into a binding contract to use Paintoku. The service is not directed at children and we do not knowingly collect information from them.
4. Plans, prices and payment
4.1 What the plans cost
Plans and prices are listed in full on the pricing page. All prices are stated and charged in US dollars. The free plan produces two watermarked A4 sheets a month at 12 colours and never requires a payment method.
4.2 Subscriptions renew automatically
Paid plans are recurring monthly subscriptions. By confirming a paid plan you authorise a charge of the stated amount today and a charge of the same amount on the same calendar day of each following month, until you cancel. The price, the currency, the billing frequency and the renewal date are shown to you before you confirm, and you must actively confirm before any charge is made.
4.3 Receipts and reminders
We email a receipt for every charge. Every receipt and renewal notice contains a direct link to the cancellation page, so stopping the next payment is always one step away.
4.4 Allowances
Each plan states how many sheets it covers per calendar month. Allowances reset at the start of each month and unused sheets do not carry over. You may change plan at any time: moving up applies immediately, moving down applies at your next renewal.
4.5 Price changes
If we change the price of a plan we will tell you by email at least 30 days before the change takes effect, and you may cancel before then. We never apply a new price to a period you have already paid for.
4.6 Failed payments
If a renewal payment fails we will tell you and retry a small number of times over the following days. If it still fails, the subscription ends and the account returns to the free plan. We do not add late fees.
5. Cancelling
You may cancel at any time, online, from Manage subscription — in no more steps than it took to subscribe, from any device, with no retention questions and no cancellation fee. You may also cancel by emailing support@catarinaribeiro.shop.
Cancelling stops the next renewal. Your plan and its remaining allowance stay active until the end of the period you have already paid for, and no further charge is made after that. Refunds are dealt with in the refund and cancellation policy.
6. What you may upload
You may only upload pictures you own or otherwise have the right to use, and you confirm this before each run. The following are not permitted, and the acceptable use policy — which forms part of these terms — sets them out in full:
- identity documents, passports, tickets, receipts, invoices, certificates, contracts or medical paperwork;
- face swapping, or portraits of other people used without their permission;
- reproductions of real trademarks or brand identities;
- imitations of the personal style of a living artist;
- anything unlawful, or anything intended to harass, deceive or endanger someone.
We may refuse or stop a request that appears to breach this section, and we may end an account that does so repeatedly.
7. Ownership and licences
You keep every right you already held in the picture you upload. We claim no ownership over it and no ownership over the outline, colour key or reference we hand back. What each side may do is set out in the content licence. In short: on the Brushwork and Masterkit plans you may use what you produce commercially; on the free plan the results are for personal use only.
The site itself — its code, its wording, its design and the example pictures in the gallery — remains ours.
8. AI, and what it does not guarantee
One step of the pipeline uses a generative model, and its output varies. Colour names, mixing ratios and paint volumes are approximate guidance produced by our code; they do not correspond to the colour codes of any paint manufacturer and are not a specification. We do not warrant that a sheet will be suitable for any particular purpose, that a mix will match a shop-bought paint, or that a volume estimate will be accurate. The AI disclosure explains exactly which step is which.
9. Availability
We aim to keep Paintoku available, but it is provided on an “as is” and “as available” basis. Maintenance, faults and events outside our control may interrupt it. Where a fault on our side prevented you from producing sheets for a meaningful part of a paid month, the refund policy tells you what happens.
10. Ending an account
You may stop using the service at any time. We may suspend or end access where these terms or the acceptable use policy are breached, where payment fails repeatedly, or where we are required to by law. If we end your access without cause, we refund the unused part of the period you have paid for.
11. Limitation of liability
To the extent the law allows, our total liability arising from your use of Paintoku is limited to the amount you paid us in the twelve months before the claim arose. We are not liable for indirect or consequential loss, for lost profit, or for the cost of paint, canvas, printing or framing bought in reliance on a sheet. Nothing here limits liability that cannot lawfully be limited.
12. Your statutory rights
Nothing in these terms removes rights you have under the consumer law that applies to you. Where the law of your country gives you a right to cancel a digital purchase, or a right to a remedy when something is not as described, those rights apply in addition to what is written here.
13. Changes to these terms
We may update these terms. The date at the top of this page always shows when they last changed. If a change materially affects a subscription you hold, we will email you before it takes effect so you can cancel if you would rather not accept it.
14. Governing law and disputes
These terms are governed by the law of the country in which the operator of catarinaribeiro.shop is resident, without affecting any mandatory consumer protection of the country in which you live. Before anything formal, please write to support@catarinaribeiro.shop: almost everything is settled by a single reply.
15. Contact
Questions about these terms, about a charge, or about anything else: support@catarinaribeiro.shop. We answer within 2 business days.