Contact
One inbox, answered by the person who runs this
Email is the only support channel for Paintoku. There is no phone line and no live chat, and nothing on this site is handled by a bot.
Customer service
support@catarinaribeiro.shop- Reply time
- Within 2 business days
- Language
- English
- Website
- catarinaribeiro.shop
- Delivery
- Digital files only — nothing is shipped, so there is nothing to return
What to include
A sheet did not come out right
Tell us the style, the colour count and the size you used, and describe what you expected. Attaching the outline helps. Most odd results come from very dark or very noisy originals and a different colour count fixes them.
Billing, renewals or a charge you did not expect
Include the email address on the subscription and the date of the charge. We will tell you exactly what was billed and why, and fix it if it was wrong.
Cancel a subscription
You can cancel yourself at any time on the Manage subscription page. If you would rather we did it, say so and we will cancel it and confirm by reply.
Refunds
Write within 14 days of the charge and describe what happened. The conditions are set out in the refund and cancellation policy.
Privacy, your data, or removing something
Ask and we will tell you precisely what we hold, which is very little — we do not keep your pictures or your sheets.
Anything else
Feature requests, a preset you wish existed, a bug, or a question this site did not answer. All of it lands in the same inbox.
Paintoku is an independent one-person project trading online only, at catarinaribeiro.shop. All prices are in US dollars. Legal terms are set out in the terms of service, privacy policy and refund and cancellation policy.
