1. Nothing is shipped
Everything Paintoku sells is delivered digitally as files you download. There is no physical product, no postage and no delivery address, so there is nothing to return and no returns process to follow. What follows is about money, not parcels.
2. Cancelling a subscription
2.1 How
Open Manage subscription and cancel there. It takes the same number of steps as subscribing did, works from any device, and involves no phone call, no chat queue and no retention questions. You may also cancel by emailing support@catarinaribeiro.shop with the words “cancel my subscription”.
2.2 What cancelling does
- The next renewal is stopped. No further charge is made.
- Your plan and its remaining sheet allowance stay active until the end of the period you have already paid for.
- Everything you have already downloaded stays yours, under the licence that applied when you made it.
- There is no cancellation fee and no notice period.
2.3 Confirmation
We confirm every cancellation by email. If you do not receive that confirmation within 2 business days, write to us — do not assume it went through.
3. When we refund
We refund in each of these situations:
3.1 A fault on our side
If a fault in Paintoku stopped you producing sheets for a meaningful part of a paid month, we refund that month in full. You do not need to argue the point; tell us what happened and roughly when.
3.2 It was not as described
If the service did not do what this site says it does, write within 14 days of the charge describing what you expected and what you got. Where the complaint is fair we refund that charge. This sits alongside — and never replaces — any statutory right of withdrawal you have where you live.
3.3 An accidental or duplicate charge
Charged twice, charged after cancelling, or charged on a subscription you did not intend to start? Tell us and we refund it in full, without conditions.
3.4 A renewal you did not mean to keep
If a monthly renewal caught you out and you have not produced any sheets in that new period, write within 7 days of the renewal and we refund it and cancel the plan.
4. When we usually do not refund
- Months in which you used a substantial part of your sheet allowance and the service worked as described.
- Dissatisfaction with how a particular picture turned out, where the sheet was produced correctly. Colour counts, presets and source pictures all change the result a great deal; write to us and we will usually be able to tell you which setting to change.
- Requests made long after the charge, outside the windows above, and outside any statutory right that applies to you.
- Cases where the terms or the acceptable use policy were breached.
These are defaults, not walls. If your situation is genuinely unfair, say so in the email — we would rather refund someone than argue with them.
5. How to ask
Email support@catarinaribeiro.shop with:
- the email address on the subscription;
- the date and amount of the charge;
- one or two sentences on what went wrong.
We reply within 2 business days and decide within 5 business days. If we say no, we tell you why in plain words.
6. How a refund reaches you
Approved refunds are returned to the original payment method in the original currency (US dollars). Your bank usually shows the money within 5–10 business days; the exact timing is theirs, not ours. We do not offer credit or store vouchers in place of a refund.
7. Before you contact your bank
If you see a charge you do not recognise, please write to us first. Card statements show the payment descriptor rather than the brand name, and a single reply usually explains it. We can refund far faster than a dispute can, and a dispute costs us both time. If you have already opened one, tell us and we will respond to it promptly with the facts.
8. Price changes
Prices are shown on the pricing page and are charged in US dollars. If a plan’s price changes we email you at least 30 days beforehand, and a new price is never applied to a period you have already paid for.
9. Contact
support@catarinaribeiro.shop — cancellations, refunds and anything about a charge. Replies within 2 business days.